1. Overview

At Kesar Hills, we understand that plans can change. This Refund Policy outlines the terms and conditions for cancellations and refunds. We encourage you to review this policy carefully before making a reservation.

2. Cancellation Timeline

Our standard cancellation policy is as follows:

30+ days before arrival: Full refund of advance payment, minus a 10% administrative charge
15-29 days before arrival: 50% refund of the total booking amount
7-14 days before arrival: 25% refund of the total booking amount
Less than 7 days before arrival: No refund applicable

3. Special Packages and Events

For special packages, festive seasons, weddings, and corporate events, different cancellation terms may apply. These will be clearly communicated at the time of booking and reflected in your contract. Typically:

Wedding and event bookings: 60+ days notice required for full refund
Festive season bookings (Diwali, New Year, etc.): Non-refundable within 90 days of the event
Group bookings (10+ rooms): Custom cancellation terms apply as per agreement

4. Refund Process

Refunds will be processed within 15-20 business days from the date of cancellation approval. The refund will be issued to the original payment method used at the time of booking. Please allow additional time for the funds to appear in your account, depending on your bank or payment provider.

5. No-Show Policy

In case of no-show without prior cancellation, the full amount of the reservation will be charged. No refund will be provided for early departure during your stay.

6. Force Majeure

In the event of circumstances beyond our control (including but not limited to natural disasters, government restrictions, pandemics, or acts of God), we will work with you to reschedule your stay or provide a credit voucher for future use. Refund eligibility in such cases will be determined on a case-by-case basis.

7. Modification of Bookings

Changes to your booking dates are subject to availability and may be treated as a cancellation and rebooking. Any price difference will be charged or refunded accordingly. Modification requests must be made at least 7 days before the original check-in date.

8. Non-Refundable Items

The following are typically non-refundable:

Service charges and taxes
Third-party services (transportation, activities, etc.) booked through us
Special event tickets or experiences
Customized wedding or event packages once confirmed

9. Travel Insurance

We highly recommend purchasing comprehensive travel insurance that covers trip cancellations, medical emergencies, and other unforeseen circumstances. This can provide additional protection for your investment.

10. Dispute Resolution

If you have any concerns or disputes regarding refunds, please contact our customer service team at kesarhillspushkar@gmail.com. We are committed to resolving all issues fairly and promptly.

11. Contact for Cancellations

To cancel a booking or inquire about refund eligibility, please contact us:

Email: kesarhillspushkar@gmail.com
Phone: +91 83024 17488
Address: Khata No. 380, Khasra No. 1478/1125, Motisar, Bhagwanpura, Pushkar, Ajmer, Rajasthan – 305022

12. Policy Updates

Kesar Hills reserves the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting to our website. The current version of this policy is always available on our website.

Last updated: August 2026